Analyst and consultancy firm
Frost & Sullivan recently honored Verint Systems with the 2015 Latin American Contact Center Systems Product Leadership Award.
The award is given to companies that have demonstrated high standards in product innovation and have experienced significant growth in the face of intense competition and increased customer demand.
Verint Systems was recognized for its comprehensive portfolio of services for customer engagement optimization. It features solutions for customer analytics, workforce optimization and engagement management intended to provide an organization’s customers with consistent and personalized experiences across all channels. Through these solutions organizations are able to gain a better understanding of employee and customer behaviors, deliver customer-centric business strategies, identify and reduce risks both quickly and safely and enhance customer and employee satisfaction.
“Verint helps global organizations move beyond siloed solutions by offering a full-strength platform with its Customer Engagement Optimization solution,” Frost & Sullivan Enterprise Communications Senior Industry Analyst Maiara Paula Munhoz said. “We congratulate the company and believe it has taken several steps forward to continue its strong growth trajectory in Latin America with this award recognition.”
Verint Systems’ customer engagement optimization, security intelligence and fraud, risk and compliance services are used by more than 10,000 organizations across 180 countries.
