Banks in Chile will now be required to follow a formal procedure before dismissing customer claims of unauthorized transactions, following the approval of a new regulation by Sernac. Financial institutions cannot automatically reject these claims and must initiate an investigation process.
If banks fail to comply with these requirements, customers have the right to file complaints with Sernac or take legal action through the appropriate local police courts. This change aims to ensure that clients receive due process when disputing potential fraud on their accounts.
This regulatory update is part of ongoing efforts in Chile to strengthen consumer protections within the financial sector.
